21 Sep

ISM Services, Inc. Names Senior Managers

ISM Services, Inc. Names Senior Managers

Today, ISM Services Incorporated announced the promotion of two team members as part of the company’s vision and growth strategy.  George MacBeth was named as Director of Engagement and Brian Everley was named as Director of Support.

“As two of ISM’s most senior employees, George MacBeth and Brian Everley have both made tremendous contributions to our company.” said Paul Williams, President and Co-Founder of ISM. “ISM would not be where we are now without their hard work and dedication.  Their promotions are well deserved.  We look forward to them playing a major part in the next phase of ISM’s growth.”

Mr. MacBeth was formerly the firm’s Director of Software Design Services.  As head of ISM’s newly formed Engagement Division, he will now oversee the company’s customer-facing activities.

Mr. Everley was promoted to his new position from Manager of Special Projects and will oversee the company’s Support Division.  Support provides customer service, help desk, and training support for ISM’s customers.

To align with its 10-year vision and growth strategy, ISM recently streamlined its business units into Engagement, Support, Innovation, and Technical Services.  Engagement will handle all customer-facing implementation and sustainment activities.  Support will cover customer service, help desk, and training activities.  Innovation will handle internal development projects and development of OEM software solutions.  Technical Services will manage ISM’s Internet of Things (IoT) and other technical hardware projects.

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ISM Services Incorporated is a facilities IT company that specializes in the development, implementation, and sustainment of facilities and asset management software solutions. Headquartered in Carmichaels, Pennsylvania, ISM has satellite offices in Pittsburgh, San Antonio, and Washington, DC. For more information, visit www.ism-corp.us.

We are a facilities IT company instead of an IT company that implements facilities IT solutions.  Why is that important? We understand facilities. We don’t just install software; we leverage the facilities experience of our employees to deliver solutions that address the needs of facilities managers.

05 Jun

New San Antonio Office

New San Antonio Office

Carmichaels, Pennsylvania – ISM Services Incorporated today announced the opening of a regional office in the Bank of America Plaza in San Antonio, Texas. The office will be located at 300 Convent Street, San Antonio, Texas 78205 and will create a permanent presence for ISM in Texas.

“We are very excited to be entering the San Antonio and Texas markets,” stated the president of ISM Services, Paul Williams. “We see this as a tremendous opportunity to increase the level and quality of service to our existing customers located in Texas as well as expand into new markets.”

The office is located in the heart of downtown San Antonio and within walking distance of numerous parks, restaurants, River Walk, and historical sites including The Alamo and The Menger Hotel.

ISM Services Incorporated is a leader in the sales, implementation, development and sustainment of Integrated Workplace Management System (IWMS) Solutions. Headquartered in Carmichaels, Pennsylvania, ISM has satellite offices in Pittsburgh, San Antonio, and Washington, DC.

20 Apr

New Team Members

New Team Members

ISM would like to introduce three new members of our team:

• Dionte Sims, ARCHIBUS System Administrator, works on site at the Washington, DC Department of General Services. Previously, Dionte worked for The University of North Carolina, Charlotte; Blueprint Consulting; and, most recently, JLL. He and his family plan to relocate from North Carolina to DC.

• Tanai White, FACIT Project Manager, is located at Fort George Meade, MD. Tanai brings a wealth of Project & Program Management experience from such companies as Booz Allen Hamilton, L-3 Stratis, TASC, Van Dyke Technology Group, Bridges Consulting, ProSync Technology Group.

• Amanda Lawrence, ISM Director of Human Resources, will work from our Carmichaels, Pa., headquarters office. Amanda’s background includes working for the PA Liquor Control Board; the PA Department of Labor & Industry; the University of Pittsburgh Medical Center; OpenArc, LLC; and, most recently, Aflac.

Please join us in welcoming Dionte, Tanai and Amanda!

10 Apr

Life Ring Support

Life Ring Support

ISM Services is excited to announce its latest innovation: Life Ring Support branded helpdesk solution. Offered only to ARCHIBUS business partners, Life Ring Support saves companies time and resources on training and expensive trouble ticket systems. It is designed to seamlessly match your company’s brand, so calls never feel outsourced. End users can receive support by web, email, chat or phone 24/7 from US-based professionals. Visit www.liferingsupport.com, call 844-423-8282 or stop by booth #2 at #ARCHIBUSNexus2018.

09 Apr

ARCHIBUS Nexus 2018

ARCHIBUS Nexus 2018

ISM Services will be attending the #ARCHIBUSNexus2018 conference, today through April 11 in Boston, Mass. Visit us at booth 7 to meet the company’s founding partners and our development team!

29 Mar

DGS Announcement

DGS Announcement

ISM is pleased to announce a five-year contract from the District of Columbia Department of General Services (DGS) for an Integrated Workplace Management System (IWMS). ISM will be upgrading the agency’s ARCHIBUS installation to the current 23.2 version, as well as providing implementation and integration with other systems. Additionally, the firm will also offer helpdesk support through a toll-free hotline, develop user guides and provide DGS staff with training.